Privacy Policy

1. Introduction

Blue Oracle (“Blue Oracle,” “we,” “us,” or “our”) provides operational monitoring and alerting services for remote water and wastewater treatment systems. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our web portal and to the email and SMS notifications we send.

2. Information We Collect

• Account information: name, email address, and organization associated with your portal account.
• Contact details for alerts: the email addresses and mobile phone numbers you add to receive notifications.
• Operational data: telemetry, alarms, and system status from the equipment we monitor on your behalf.
• Usage information: log data such as sign-in times and actions taken in the portal, used to secure and improve the service.

3. How We Use Your Information

• To deliver alerts about the systems you are authorized to monitor.
• To operate, secure, and support the Blue Oracle portal.
• To verify ownership of the email addresses and phone numbers you register.
• To comply with legal obligations.

4. SMS / Text Messaging

When you add and verify a mobile number in the portal, you consent to receive automated text messages from Blue Oracle related to the systems you monitor, including verification codes and operational alerts.

• Message frequency varies and depends on system activity and the alert preferences you configure.
• Message and data rates may apply according to your mobile carrier plan.
• Opt out at any timeby disabling or removing the number in the portal’s Notification Settings, or by replying STOP to any message. Reply HELP for assistance, or contact us at support@blueoracle.ai.
• We do not sell or share your mobile number or SMS opt-in with third parties for their marketing purposes. Mobile information is used only to deliver the messages you requested.

5. How We Share Information

We do not sell your personal information. We share information only with service providers that help us operate the platform (for example, our cloud infrastructure and messaging providers), and only as needed to provide the service, or when required by law. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Retention & Security

We retain information for as long as your account is active or as needed to provide the service and meet legal requirements. We use industry-standard safeguards, including encryption in transit and access controls, to protect your information.

7. Your Choices

You can review and update your contact methods and alert preferences at any time in the portal. To request access to, correction of, or deletion of your personal information, contact us at support@blueoracle.ai.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

9. Contact Us

Blue Oracle
Email: support@blueoracle.ai